The fine print, written plainly.

Privacy Policy

At Banknotes and More, we are committed to protecting your privacy and safeguarding your personal information. This policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase.

Information We Collect

• Personal details such as name, email address, shipping address, and phone number
• Payment information processed securely through trusted third-party payment providers
• Order history and communication records
• Website usage data, including cookies and analytics

How We Use Your Information

• To process and fulfill orders
• To communicate order updates, confirmations, and customer support responses
• To improve website performance, product offerings, and user experience
• To prevent fraud and ensure secure transactions

Data Protection

We use industry-standard security measures to protect your information. Payment details are encrypted and processed through secure third-party gateways. We do not store full credit card information on our servers.

Sharing of Information

We do not sell or trade your personal information. Data may be shared only with payment processors, shipping carriers, fraud prevention services, and legal authorities when required by law.

Your Rights

You may request access, correction, or deletion of your personal information at any time by contacting customer support.

Shipping Policy

We aim to provide fast, secure, and reliable shipping for all orders placed through Banknotes and More.

Processing Time

Orders are typically processed within 1–3 business days. Processing times may vary during high-volume periods or for special requests.

Shipping Methods

We ship through trusted carriers such as Canada Post, UPS, and other reliable services. Tracking information is provided when available.

Shipping Locations

• Canada: Full nationwide shipping
• International: Select countries available; shipping rates and delivery times vary

Shipping Rates

Shipping costs are calculated at checkout based on destination, weight, and selected shipping method.

Lost or Damaged Packages

If a package is lost or arrives damaged, please contact us immediately. We will work with the carrier to investigate and determine the appropriate resolution.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error cannot be refunded.

Return & Refund Policy

We take pride in offering authentic, accurately described collectibles. Due to the nature of numismatic items, returns are handled with care and specific guidelines.

Return Eligibility

Returns may be accepted if the item arrives damaged, the item received does not match the description or photos, or a significant error occurred during fulfillment. Items must be returned in the same condition they were received.

Non-Returnable Items

• Items listed as one-of-a-kind, limited quantity, or final sale
• Items damaged after delivery due to mishandling
• Items altered, opened, or removed from protective packaging

Return Process

• Contact customer support within 7 days of receiving your order
• Provide order details and photos (if applicable)
• Wait for approval and return instructions
• Ship the item back using a trackable method

Refunds

Refunds are issued once the returned item is inspected and approved. Refunds are processed to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

Unavailable Items

If an item becomes unavailable after purchase, we will contact you to discuss options. You may choose a similar item or request removal of the unavailable product from your order.

Terms & Conditions

Our full Terms & Conditions are being finalized and will appear here shortly. In the meantime, if you have any questions about purchasing from Banknotes and More, please get in touch via our Contact page.